Help & support
Email support@lucitoai.com and we’ll reply within two working days. Include your app version and what happened. Never send passwords or sign-in codes.
What can I add to a plan?
PDF, Word (DOCX) and PowerPoint (PPTX) files, photos (JPG, PNG, HEIC) and pasted text. Up to 10 files per plan, 25 MB each, about 300 pages in total.
How does Lucito build my plan?
It reads your material, names the topics and breaks them into short steps paced to your exam date (up to two years away) and mastery goal. Each step is a short lesson, flashcards and a quiz.
Which languages are there?
The app is in English, Deutsch, Français, Español, Italiano, Polski, Nederlands, Português, Tiếng Việt, 日本語 and 한국어. Plans and lessons can be created in English, Español, Português, Tiếng Việt or Français.
My plan seems stuck while it’s being made
Large files can take a few minutes. Keep the app open, check your connection, and pull to refresh. If it fails, try again with clearer or smaller files; a failed attempt doesn’t use up a daily generation.
Why have I reached a daily limit?
Plan, step and test generation and the Tutor have daily limits that keep the service reliable. Generation limits reset at 00:00 UTC. If a limit looks wrong for your account, email us.
How much does Lucito Pro cost?
US$12.99 a month, or US$83.99 a year with a 7-day free trial for eligible new subscribers. The App Store shows your local price.
How do I restore a purchase?
Sign in with the same Lucito account, open the paywall or Settings → Subscription, and tap Restore purchases. Use the same Apple Account you bought with.
How do I cancel or get a refund?
Open iPhone Settings → your name → Subscriptions → Lucito. Cancel at least 24 hours before a trial or period ends to avoid the next charge. Apple handles billing and refunds; request a refund at reportaproblem.apple.com.
How do I delete my account?
Open Settings → Delete account and confirm (you may need to sign in again). This is permanent. It doesn’t cancel your Apple subscription, so cancel that separately. If you can’t sign in, email us.
Can I get a copy of my data?
Yes. Email support@lucitoai.com from your account’s email address and we’ll send it within 30 days.
Is my material used to train AI?
No. It’s sent to Google’s Gemini API only to create your study content and Tutor replies. See the Privacy policy.
How do I reset my password?
On the email sign-in screen, tap Forgot password? and follow the link we send. It works once and expires after 30 minutes. If you use Apple or Google sign-in, recover your account with them.
Is Lucito on Android?
Not yet. Lucito is for iPhone first. Email support@lucitoai.com and we’ll tell you when it arrives.